INVESTOR INFORMATION / ARN-9749

Investor Grievance Redressal Policy

We treat every complaint as an opportunity to correct a mistake. This page tells you how to lodge a complaint, how it is handled and where you can escalate it.

How to lodge a complaint

Contact person: Mr. Pradeep Kumar Jain · +91 98731 64688 · oconnectadvisoryservices@gmail.com

In writing at our office: Flat No. 817A, 8th Floor, Ambadeep Building, 14 K.G. Marg, New Delhi – 110001. The Investor Complaint Form is available at our office and can be downloaded from this website. Open Investor Complaint Form

How a complaint is handled

StepStageWhat happens

1LodgeComplaint received in writing, by email or by phone and entered in the Complaint Register.

2AcknowledgeWritten acknowledgement with complaint number within 3 working days.

3ExamineThe complaint is examined with the AMC / Registrar / platform records.

4ResolveWritten reply with resolution within 15 working days of receipt.

5EscalateIf unresolved or unsatisfactory, the investor may escalate as below.

Escalation matrix

LevelAuthorityContact

Level 1Contact Person — Mr. Pradeep Kumar Jain+91 98731 64688 · oconnectadvisoryservices@gmail.com

Level 2Concerned AMC / Registrar (CAMS / KFintech)Investor Service Centre of the AMC whose scheme the complaint relates to

Level 3SEBI Complaints Redress System (SCORES)https://scores.sebi.gov.in/

Level 4Securities Market Approach for Resolution Through ODR Portal (SMART ODR)https://smartodr.in/

Complaints may be lodged on SCORES only after they have first been taken up with us. SMART ODR may be approached if the complaint remains unresolved after SCORES.

Open Investor Complaint Form

Mutual Fund investments are subject to market risks. Read all scheme-related documents carefully.